1) Saintink Incorporation (M) Sdn. Bhd (here in after called “SI” ) warrants exclusively the product imported and distributed by SI, and purchased from authorized stores or distributor in Malaysia. The warranty period is valid from the purchasing date through the specified period on the front page of this warranty.
2) Warranty shall cover damage to product form normal usage or manufacturing defect only. Customer shall deliver the product to Pantum Service Center and be responsible for other expenses incurred from delivering the product to Pantum Service Center such as insurance, custodian fee, transportation fee, and taxation, etc.
3) Service is available at Pantum Service Centre located nationwide.
4) Warranty card which is already been completed and no amendment, is needed to be attached with product requested for service.
5) SI guarantees to repair and replace parts without charge under the following conditions
5.1) To deliver the product within warranty period to Pantum Service Center, customer shall present the full filled out warranty card without any amendments. In addition, customer shall present the receipt for proof of purchase indicating the date of purchase, type of product, name of store or distributor, when delivering product to acquire the service, otherwise, SI reserves the right to refuse warranty.
5.2) This warranty does not include consumables such as toner cartridges, scan, drum, paper and light bulbs.
5.3) This warranty shall not cover for software driver or utility program that is part of the product set.
Remarks : In order to ensure the efficiency and quality of usage and long life cycle without causing further damage, Customer is recommended to use the genuine part, consumable and/or service from SI or SI’s distributor only.